Our Policies

Last Updated: March 2026

Objective and Commitment

We are committed to implementing appropriate quality management systems and processes to enable us to deliver the highest practicable quality services.

• Clearly understand the current and future requirements and expectations of our customers.
• Work closely with customers, suppliers and partners to achieve business and quality objectives.
• Deliver services of the highest practicable quality, reliability and consistency.
• Implement quality management in a systematic and planned way through appropriate management systems.
• Educate and train our people to support the delivery of high quality work.
• Establish and measure performance and customer satisfaction against appropriate quality objectives.
• Continually review and improve our processes and levels of service.

Principles

We pride ourselves on delivery of services and products of high quality. Our quality management system enables the company to analyse customer requirements, define processes that contribute to acceptable service outcomes, and keep those processes under control.

Responsibility and Authority

Responsibility for achievement of this policy standard rests with the Directors. The General Manager is responsible for implementing the policy, monitoring its implementation and reporting to the Directors. All staff are responsible for their quality management functions in accordance with this Policy Standard.

Last Updated: March 2026

Objective and Commitment

The Management of Burgmann-Direct Enterprise Limited is committed to both the protection of the environment and evaluating the impact that the organisation services can have. Compliance with legislation is the minimum standard to which the Company shall adhere.

The Company shall also endeavour to follow best practice in line with the requirements of ISO14001:2015 and the expectations of all interested parties.

Environmental Objectives

• Reduce the carbon footprint of the business.
• Reduce energy consumption.
• Minimise the production of all types of waste, especially paper. Encourage reuse, recycling and responsible disposal.

Implementation Commitments

• Employees and contractors are encouraged to be receptive to the personal impact they can have and to report areas of concern.
• Training is provided as part of staff development, taking into account environmental responsibilities.
• Efforts are made to minimise travel by maximising IT systems.
• Favour the use of suppliers committed to environmental good practice.
• Carbon offsetting is implemented commensurate to the level of business travel.
• Pollution is prevented in all forms, especially from redundant electrical equipment.
• All incidents detrimental to the environment are reported, investigated and actioned to prevent reoccurrence.

The Directors are committed to continually improving environmental performance by regularly reviewing environmental impacts and updating this policy annually.